Harmo Brain Official Website / Contact & Support
ContactContact Harmo Brain Support: Phone, Email, Office and Returns Address
For anything about an order, call Harmo Brain order support on +1 (302) 200-3480 or email support@harmobrain.com with your order ID: tracking, changes and refunds all start there. Questions about the pages on this website go to contact@Harmoebrain.com, Monday to Friday, 9am to 5pm ET. Orders themselves are placed through the checkout on this website, never by phone or email.
Below: every contact, what each one handles, what to have ready and where returns go.
The Harmo Brain contact routes
Two routes for orders already placed, one for the website, two addresses, and one way to buy.
Order support by phone
+1 (302) 200-3480. Tracking, changes to an order and refunds. Have the order ID from your order email ready when you call.
Order support by email
support@harmobrain.com. The same order questions in writing. Put the order ID in the subject line so the message can be matched straight away.
The website email
contact@Harmoebrain.com, Mon–Fri 9:00am–5:00pm ET. Pages, typos, corrections, privacy and press. It can't see orders.
Returns address
75 Broad Street, Suite 2400, New York, NY 10004, USA. Tracked post, with your full name, email address and order ID inside the parcel.
Office
1114 Avenue of the Americas, Suite 1900, New York, NY 10036, USA. The desk's office, which is a different address from the one returns go to.
Placing an order
Through the order link on this website, to the seller's checkout. Never by phone or email.
Which Harmo Brain contact handles what
Match the question to the route and it is answered first time.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my parcel? | +1 (302) 200-3480 or support@harmobrain.com | Order ID; the tracking number from your order email |
| I want to change my order | +1 (302) 200-3480 | Order ID and the change you want |
| I want a refund | +1 (302) 200-3480 | Order ID; you are inside 60 days from purchase |
| My bottle's safety seal is damaged | +1 (302) 200-3480 or support@harmobrain.com | Order ID; the bottle, kept as it arrived |
| A page on this website is wrong | contact@Harmoebrain.com | The page address and the correction |
| A privacy request | contact@Harmoebrain.com | What you want seen, corrected or deleted |
| A press question | contact@Harmoebrain.com | Your deadline and the question |
| I want to place an order | The order link, to the seller's checkout | Your pack: 2, 3 or 6 bottles |
The website email and order support are separate. Only order support can see an order.
Before you call Harmo Brain order support
Four things make a call to order support short.
-
Find the order email
It arrived when you ordered. It carries the order ID and, once the parcel ships, the tracking number.
-
Note the order ID
Every order, tracking and refund question starts with it. With it, the call is short.
-
Have the bottles to hand
If the question is about a bottle, the lot and best-before on its base help match it to the stock that was shipped.
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Say what you want
Tracking, a change or a refund. A refund claim inside 60 days from purchase starts with this call.
Writing to Harmo Brain order support
Five lines turn an email into one that can be answered from the order record.
An email to support@harmobrain.com
- Subject line: your order ID and one word for the request, such as tracking, change or refund.
- Your name and email exactly as you gave them at the checkout, so the message can be matched to the order record.
- What you want, in a sentence. One request per message keeps the reply simple.
- For a bottle question, the lot and best-before from the base of the bottle, and a line on what looks wrong.
- For a refund, the date of purchase from the order email, so the 60-day window can be confirmed.
Phone or email?
A refund claim is started by phone: the claim route runs through +1 (302) 200-3480 with the order ID. Writing first is fine for tracking or a change, and it gives you a record of what you asked for and when.
Never put a card number in an email. Payment is handled on the seller's own checkout, which is the only place a card is entered, and order support works from the order ID alone.
Where to find what Harmo Brain order support asks for
Everything order support asks for is in the order email or on the bottle.
| What you are asked for | Where to find it | Why it matters |
|---|---|---|
| Order ID | The order email you received when you ordered | Every order, tracking and refund question starts with it |
| Tracking number | The order email, once the parcel has shipped | It shows where the parcel is before you call |
| Date of purchase | The order email | The 60-day guarantee is counted from it |
| Lot and best-before | The base of the bottle, where the bottle shows them | They match a bottle to the stock shipped; the desk files its stock under lot HAR-26/HA-3723 |
| Name and email on the order | The details you gave at the checkout | A return parcel needs them inside, with the order ID |
Sending a Harmo Brain return
The refund route, from the call to the card.
From the call to the card
The refund route runs in four steps, and the first one is always a call. The window is 60 days from the date of purchase, on every pack.
- Call order support with your order ID. Ring +1 (302) 200-3480 inside the 60 days and give the order ID from your order email. The website address cannot see orders, so the phone is the route that works.
- Post the bottles back with tracking. Send them to 75 Broad Street, Suite 2400, New York, NY 10004 with your full name, email address and order ID inside the parcel. Return postage is yours to pay.
- The return is credited. Once the parcel arrives and is logged, the refund is issued three to five business days after the return is credited.
- The money reaches your card. Allow a further five to ten days for your card issuer to show it.
The terms in full, with worked examples, are on the refund policy page.
The two Harmo Brain desk addresses
One office and one returns address, both in New York.
Office
1114 Avenue of the Americas, Suite 1900, New York, NY 10036, USA.
This is the desk's office in Midtown Manhattan. Letters about the website, a page or a privacy request can come here, although the website email is quicker. Please don't post returns here; they have their own address.
Returns
75 Broad Street, Suite 2400, New York, NY 10004, USA.
Put your full name, email address and order ID inside the parcel, use a tracked service and keep the receipt. Return postage is the buyer's cost. Call order support first, so the return is expected when it arrives.
What the Harmo Brain website email is for
contact@Harmoebrain.com is read Mon–Fri 9:00am–5:00pm ET.
Corrections
A figure that reads differently from your bottle, a broken link or a typo. A correction is made on the page and its review date moves forward.
Privacy requests
Asking what the desk holds about you, or asking for it to be corrected or deleted. The privacy policy explains what is held.
Press
Questions about Harmo Brain or this desk from a journalist or editor. Include your deadline.
What it can't do
It can't see orders, so it can't track, change or refund one. Those go to order support.
Harmo Brain questions the pages already answer
Six questions that rarely need a call, and the page that answers each.
What is in one capsule
Magnesium 80 mg and a 575 mg blend of six names, row by row, on the Supplement Facts page.
Medicines to mention first
Warfarin, insulin, a liver condition, some antibiotics: each with its source on the side effects and safety page.
Which pack to choose
Two, three or six bottles against the 60-day window, on the packs and pricing page.
Where a parcel ships from
The United States, with tracking in the order email. The detail is on the shipping page.
How to take it
One capsule a day, as the label directs, with a routine that sticks, on the how to take it page.
Everything else
Twenty-nine answers in five groups, from the capsule to the refund, in the FAQ.
Harmo Brain contact questions
Can I order Harmo Brain by phone or email?
No. Orders are placed through the order link on this website, which passes you to the seller's checkout. The phone line and both email addresses are support for orders already placed and for questions about these pages.
Which address do Harmo Brain returns go to?
75 Broad Street, Suite 2400, New York, NY 10004, USA. Put your full name, email address and order ID inside the parcel and use a tracked service. The New York office on Avenue of the Americas is not a returns address.
Why can't the website email find my order?
contact@Harmoebrain.com handles pages, corrections, privacy and press, and it can't see orders. Order support can: call +1 (302) 200-3480 or write to support@harmobrain.com with the order ID.
Can I change a Harmo Brain order after placing it?
Call order support on +1 (302) 200-3480 with the order ID and say what you want changed. Order support handles tracking, changes and refunds for orders placed on this website.
How do I start a refund?
By phone, inside 60 days from purchase: call +1 (302) 200-3480 with your order ID, then post the bottles back with tracking. The refund is issued 3–5 business days after the return is credited, then 5–10 days on the card.
Order Harmo Brain through the checkout
One capsule a day, thirty to a bottle. Orders go through the checkout on this website, and order support is there once you have ordered.
Pack prices are shown on the seller’s checkout before you pay · 60-day money-back guarantee from purchase · lot HAR-26/HA-3723